If you have any questions about your order or design, please complete the form below and Tom will be in contact.
Send us a Message
Shop 22, Montana Value Center, Pretoria, South Africa. firstname.lastname@example.org
Delivery, design, printing and ideas, we've got you covered. Here are some of the frequent questions we get asked.
What are the design restrictions?
There is no limit to the designs you can create on the custom builder. Colours, gradients, patterns, logos, vectors and photos are all part of the fun.
How long does it take for my order to be shipped?
We promise to ship it within 2-3 business days of the order placed.
Last orders for the 2023 festive season are 15 December 2023. To ensure that your delivery will be on time for Christmas, please sumbmit your order before 10am.
Is this sublimated printing?
No, this is a TruePrint technology (direct-to-garment printing) invented by Sox Factory. No one in South Africa would be able to give you our quality product.
Can I get a mockup before you print?
No, the pre-made designs are an indication of how the sock will look. Please be sure your photo or logo is according to our design brief.
Can I change the template?
Can I add a personalised message?
How do I care for my socks?
What is your return policy?
Where do I start to create my own sock design?
Visit the Custom Sock section to start designing. Note, there is an overlay to give you an indication of where to place logos, this will not print on the sock.
Do you have any ideas that I can use?
Yes, of course, have a look at our Facebook page for some inspiration and ideas on what you can do. Alternatively, visit our Shop All section to choose one of our premade designs.
How does the custom builder work?
Visit our knowledge base section (how to) for all the detail, articles and tutorials.
Do I need to remove the background?
Not at all, we have experts who remove the background from the images.
Can I add more than one face to a design?
The colour is different to what I expected
Can I cancel or make changes to my order after it has been placed?
Any Questions? Ask Tom.
Hello, I’m Tom! If you have any questions about your custom socks or orders, please feel free to contact me at email@example.com.
Ready to get custom?
Get in touch, or create a sock