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If you have any questions about your order or design, please complete the form below and Tom will be in contact.

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Shop 22, Montana Value Center, Pretoria, South Africa.   tom@letsgetcustom.co.za

FAQ

Delivery, design, printing and ideas, we've got you covered. Here are some of the frequent questions we get asked.

 

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What are the design restrictions?

There is no limit to the designs you can create on the custom builder. Colours, gradients, patterns, logos, vectors and photos are all part of the fun. 

How long does it take for my order to be shipped?

We promise to ship it within 2-3 business days of the order placed.

Last orders for the 2023 festive season are 15 December 2023. To ensure that your delivery will be on time for Christmas, please sumbmit your order before 10am.

Is this sublimated printing?

No, this is a TruePrint technology (direct-to-garment printing) invented by Sox Factory. No one in South Africa would be able to give you our quality product.

Can I get a mockup before you print?

No, the pre-made designs are an indication of how the sock will look. Please be sure your photo or logo is according to our design brief. 

Can I change the template?

When choosing from our ready-made templates, no additional changes can be made. However, our Custom Builder is completely customisable. 

Can I add a personalised message?

The templates that do not leave space for personalised messages will not be amended.

How do I care for my socks?

To ensure the longevity of your custom socks, we recommend that you wash your socks before wearing them and do not iron the socks. Other than that, these socks can handle anything you throw their way.

What is your return policy?

If there is a defect or error in your product, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue. Unfortunately, we do not accept returns for personalized items that are not defective.

Where do I start to create my own sock design?

Visit the Custom Sock section to start designing. Note, there is an overlay to give you an indication of where to place logos, this will not print on the sock.

Do you have any ideas that I can use?

Yes, of course, have a look at our Facebook page for some inspiration and ideas on what you can do. Alternatively, visit our Shop All section to choose one of our premade designs.  

How does the custom builder work?

Visit our knowledge base section (how to)  for all the detail, articles and tutorials.

Do I need to remove the background?

Not at all, we have experts who remove the background from the images. 

Can I add more than one face to a design?

We have updated it so that you can add up to two faces on a template (extra face will be surcharged at R20).

The colour is different to what I expected

Even though we go through all the processes to make sure your product is awesome, these socks are hand-made and slight colour variations could happen. 

Can I cancel or make changes to my order after it has been placed?

Once an order has been placed, it cannot be changed or canceled. Please make sure you review your design and order details before submitting your order.

Any Questions? Ask Tom.

Hello, I’m Tom! If you have any questions about your custom socks or orders, please feel free to contact me at tom@letsgetcustom.co.za.

Frequently asked questions

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