Legal

Terms of sale

Last updated 26 September 2026

These terms apply to every order placed on letsgetcustom.co.za. The seller is Let's Get Custom, Shop 12, Montana Value Center, Tibouchina Street, Montana, Pretoria, 0182. By placing an order you accept them. Nothing here removes rights you have under the Consumer Protection Act, 2008 (CPA).

What you are buying

Every pair is made to order from the design you build: your photo or logo, the layout, colours and any text you choose, on the sock type and size you select. The preview on the product page shows how the design is placed. Knitted socks are not printed paper: fine detail softens, colours vary slightly from a screen, and the design stretches with the sock when worn. We work to the preview, and the preview is the reference for any complaint about the design.

Your photo and your text

When you upload a photo or logo, or add a name or text, you confirm that:

• you own it or have permission from the person in it, or from the owner of the logo, to use it on a printed product;
• it is not offensive, unlawful, or something you know the person would object to;
• you accept responsibility for it. If a claim is made against us because of a photo, logo or text you supplied, you will cover our reasonable costs.

We may decline to print a design that we believe breaches these terms. If we do, we refund the order in full.

Prices and payment

• Prices are in South African rand and include VAT where applicable.
• Delivery is R65 per order and free from 3 pairs.
• Payment is taken in full at checkout through PayFast. Your order is only made once payment has cleared; an unpaid order is not a sale.
• A discount code applies only to the order it is used on and cannot be exchanged for cash.

Making and delivering your order

We aim to make and deliver within 5–7 business days of payment. This is an estimate, not a guarantee: courier delays and peak periods can extend it. Full delivery terms, including what happens if a parcel is lost, are in our delivery and returns policy.

Cancelling and changing an order

Because each pair is made for you, we start work soon after payment clears. You can cancel or change an order until it enters production, which you can request by emailing tom@letsgetcustom.co.za with your order number; once production has started it cannot be cancelled or changed.

Returns and refunds

Under section 17 of the CPA, goods made to a consumer's specification cannot be returned for a change of mind, and that includes choosing the wrong size. Please use the size guide before ordering. This does not affect your rights if something is wrong with what you receive: under section 56 of the CPA you may return goods that are defective, not fit for purpose, or not what you ordered within six months of delivery for a repair, replacement or refund. The details are in our delivery and returns policy.

Your account

An account lets you save designs and see your orders. You sign in with a link we email you; keep your email account secure, since anyone who can read your email can sign in as you. We may close accounts that are used to breach these terms.

Our liability

We are responsible for making and delivering the order you paid for. We are not liable for indirect losses, such as a gift arriving after the occasion it was bought for, beyond the amount you paid. Nothing here limits liability that cannot be limited under South African law.

Privacy

How we handle your photos and personal details is set out in our privacy policy, which forms part of these terms.

Disputes

Write to us first at tom@letsgetcustom.co.za; most problems are solved with a reprint. These terms are governed by South African law. You may also refer a dispute to the Consumer Goods and Services Ombud or the National Consumer Commission.